![]() ![]() You’ll need to provide an alternate email address where a Microsoft customer service representative will contact you within 24 hours. We take your account security seriously and need these details to help us prevent hackers from accessing your account. Provide as much information as you can to help us verify your identity. Intro How to Retrieve Your Hotmail Account Make Tech Easier 58.2K subscribers Subscribe 32K views 1 year ago Find out here how to retrieve any inactive Hotmail usernames or change the. On the Reset your password page, click I can’t use any of these options, to contact customer support by filling out an online form. If don’t have alternate contact information or it’s out of date, you can still reset your password. I can’t use any of the password reset options You can use our password checker to test the strength of your new password before you use it. If your problem isnt listed, the best option for support is to go to the Microsoft Forums and select Ask a question. Sign in to your Microsoft account, and then select Security. Microsoft might be aware of a problem and working on a resolution. Make sure you create a strong, unique password to help keep your account secure. Check the Windows Live Hotmail status for current issues. To reset your MSN password, go to the Reset your password page, answer a few questions to verify your identity, and we’ll send a password reset code to your phone or alternate email address. See My account has been hacked, and follow the steps to recover your account. If none of these things worked, your account may be compromised.To verify that you are not a spammer, and increase your email limit, go to the Add a phone webpage to verify your account. This could be the reason you can’t sign-in. To help reduce spam and junk mail, we limit the volume, number of recipients, and type of email that can be sent. Do you see an error message when you sign in? Try resetting Internet Explorer.Before you restart, save your work and close any apps you have open. ![]() Check the Service status to make sure the problem isn’t on our end.Make sure Caps Lock is off, passwords are case sensitive.Let’s check a few things before you rest your MSN password: If you’re having trouble signing in, or forgot your password, we can get you back into your account in a couple steps. Go to and if youre not already signed in, sign in with the username and current password for the account you want to update. ![]()
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